Refund policy
🖤 Metabolic Alchemist™
Synergy • Equilibrium • Control
1. Return Eligibility
We accept returns on eligible items within 30 days of delivery.
To qualify for a return:
• Item must be unused and in original condition
• Item must be in original packaging
• Proof of purchase is required
Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
For safety, hygiene, and product integrity, the following items are final sale:
• Opened or used personal care products (fragrances, supplements, grooming items)
• Custom or made-to-order items
• Gift cards
• Clearance or final sale items
3. Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
• Contact us within 7 days of delivery
• Include photos of the item and packaging
• We will resolve the issue with a replacement or refund
4. Refunds
Once your return is received and inspected:
• Approved refunds are issued to your original payment method
• Processing time: 5–10 business days depending on your bank
Shipping costs are non-refundable unless the return is due to our error.
5. Exchanges
We do not offer direct exchanges.
• To exchange an item, please return the original item
• Place a new order for the desired product
6. Return Shipping
Customers are responsible for return shipping costs unless:
• The item is defective
• The wrong item was sent
We recommend using a trackable shipping method, as we are not responsible for lost returns.
7. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this window, orders may already be in processing and cannot be canceled.
8. Contact Information
For all return and refund requests, please contact us:
Email: themetabolicalchemist@gmail.com
Mailing Address:
527 NW Elm Ave Suite 3, PMB 113
Redmond, OR 97756
United States
Metabolic Alchemist™
Synergy • Equilibrium • Control